The RTB Tours & Shuttles safety procedures are meant to instill confidence in our safety programs and protocols.
SAFETY PROTOCOLS PRIOR TO AND ON BOARD
-
- Restricted capacity to 50% of seats in all our vehicles
- ‘Do Not Occupy’ signs will be on all unavailable seats
- Empty seats will be made available between groups
- Safety barriers installed for protection
- Hand sanitizers available on all vehicles
- Facial tissues made available to passengers
- No touch garbage receptacles on board
- No food or beverages will be allowed on board (Water bottles only)
- Personal protective equipment for our staff includes masks and gloves
- Drivers will be wearing face masks as passengers board
- Staff will be screened prior to commencing shift
- Passenger must wear a face mask for the entire duration of the trip
- Passengers must respond to health questionnaire prior to boarding (can be refused boarding if illness is shown)
- Contactless payment/gratuities option
- Detailed passenger list will be maintained for 2 weeks per Alberta requirements
CLEANING PROTOCOLS
- High touch point areas are cleaned regularly between trips including:
- Armrests
- Seat belt clasps
- Grab handles
- Seat tops
- Dividers
- Full and thorough deep cleaning completed at the end of each day
CANCELLATION POLICY – We make it easy and convenient
-
- Cancel your tour or charter up to 24 hours’ notice
- Cancel your Shuttle Service up to 24 hours prior
