If you need more information, please contact us below.
Thank you for making 2023 yet a successful year for us!
Our Shuttle Service to Banff and Canmore has continued to fill the void. Our signature tours did fairly well. We are looking forward to an exciting winter season with both our shuttle service and our winter tours.
Should you require more information about our Shuttle Service, tours, our excursions or charter bookings, send us an email. One of our Guest Experience Specialists will get back to you. We will respond to your request within 24 hours.
RTB Tours & Shuttles is your ultimate, sightseeing, shuttle and charter experience!
Contact Information
PO Box 27015 Tuscany PO
Calgary, AB T3L 2Y1
Toll Free 1-855-595-1855
Fax 1-855-446-4464
Shuttles Info shuttleservices@rtbtours.ca
Tours & Charters Info charters@rtbtours.ca
Office Hours
Daily: 8:00am to 5:00pm (MST)
Frequently Asked Questions
Shuttle Service
We currently operate 3 departures from downtown Calgary, Banff and Canmore with 2 from the airport on a daily basis.
We pick up at several downtown hotels in Calgary and the Calgary International Airport. We also pick up at many hotels in Banff and the Coast Canmore in Canmore. For more information click here.
We have various pick up and drop off locations at downtown hotels and at the Calgary International Airport.
We also drop off and pick up at most hotels in Banff and at the Coast Canmore in Canmore. For more information including times, visit our Shuttles page.
We drop off and pick up at most hotels in Banff. If your hotel is not on our list, let the driver know. They may be able to help or point you in the right direction.
Children are welcome on board. All children under the age of 6 or under 18kg/40lbs, must be in an approved car or booster seat. It is not only the law, but for their own protection. We DO NOT supply car seats. For information on car seats, go to www.littletraveller.ca
We believe in pricing our shuttles based on pickup and drop off location, while offering a comfortable ride and not compromising on safety. All of our drivers are professionals with many years of experience in driving in the mountains.
Based on passenger counts, we use a variety of buses from full sized motor coaches to 24 passenger mini coaches.
We strive to keep the same type of bus to a specific schedule as much as possible
Look for one of our vehicles on the road
We currently offer shared WIFI on all our buses and USB charging on most vehicles. Every effort is being made to bring USB charging on all our vehicles!
- CHANGES AND CANCELLATION POLICYTickets purchased directly through the “Company” on www.rtbtours.ca
FLEXIBLE TICKET
- Date or time changes can be made up to 2 hours prior to traveling at no charge *
- Date or time changes with less than 2 hours prior to travelling $10.00 change fee/ticket plus GST *
- Cancellations and refunds up to 12 hours prior to travelling at no charge
- Cancellation less than 12 hours prior to travelling, No Refunds
- Cancellations can be made by calling 1-855-595-1855 during business hours
STANDARD TICKET
- Date or time changes up to 2 hours prior to travelling, $15.00 change fee/ticket plus GST *
- Changes must be made by calling our office at 1-855-595-1855 during business hours. Credit card information will be required to process the change(s)
- There are no refunds with this ticket type purchase.
Purchases made through 3rd Party Vendors (i.e., BusBud, Wanderu, etc.)
Date or Time changes
- Date or time changes made up to 2 hours prior to traveling, $20.00 change fee/ticket plus GST *
- Changes must be made by calling our office at 1-855-595-1855 during business hours. Credit card information will be required to process the change(s)
- Cancellations are non-refundable
Exceptions such as bereavements or medical conditions may qualify for a refund with reasonable evidence and proper documentation. Each will be assessed prior to refunds being honoured.
(Airline, train, or bus reschedules DO NOT qualify)
No Shows
Not arriving on time for your trip will not qualify for a date or time change or refund regardless of ticket type purchased. A new ticket must be purchased.
The Company will not be held responsible for lost or stolen tickets.
. For more information click here.
We operate on a scheduled service. Drivers can only wait no more than 2 minutes after departure time. We ask all our passengers to be at their pick up location no less than 10 minutes prior to departure. We make every endeavor to contact all passengers via email with a final announcement 1 hour prior to travelling.
Each passenger is entitle to 2 pieces of luggage (includes carry-on) weighing no more than 23 kg.
Oversized items like ski/snowboard bags, golf bags, duffel bags are subject to an additional charge. They are NOT considered part of the allotted luggage.
Tours & Charters
Yes we do! Banff and Lake Louise are beautiful places to visit summer or winter and we wouldn’t want you to miss out. For more information on our tour schedule, click here.
If you'd like more information on chartering a bus to Banff or Lake Louise, please call us at 1-855-595-1855 or send us an email charters@rtbtours.ca.
Yes we do! Drumheller is location in the heart of the Badlands, where many dinosaur bones were discovered. The famous Royal Tyrrell Museum is one of our stops as is the Atlas Coal. For more information on this tour schedule, click here.
If you'd like information on chartering a bus to Drumheller, please call us at 1-855-595-1855 or send us an email charters@rtbtours.ca.
Currently our Evening Tour of Calgary are on hiatus however we are working to bring you an updated tour in the very near future.
Here are 3 ways you can buy your ticket(s) ...
1. Right on our website. Our booking system partner offers the highest level of encryption ensuring your credit card information is safe.
2. Participating hotel concierges.
3. Give us a call at 1-855-595-1855 and we will be happy to help you with tour or charter inquiries
All our tours depart from the base of the Calgary Tower located at 101 9 Ave SW. We meet just beside the blue Downtown Core City Centre Information kiosk. Please ensure you arrive 10 minutes prior to departure.
Each tour we offer comes with a clean van or mini coach, professional, energetic and friendly driver who is also your guide, complete with full commentary.
If on our Banff tours, admission to Banff National Park is included. If travelling to Drumheller, admission to the Royal Tyrrell Museum, the Atlas Coal Mine and the East Coulee School museum and lunch are included.
As in all of our tours, complimentary bottled water (2 bottles per person) is offered to all of our guests to remain remain hydrated.
Your tour booking is valid for the tour date you selected.
Our tours are very popular, and we wouldn’t want you to miss out. We recommend that you book your tour as soon as you can to avoid seeing "Sold Out". When purchasing online or through a concierge in advance, you will guarantee your spot as long as the tour is not sold out!
Absolutely! For groups of 10 or more, call us at 1-855-595-1855 for more information
All bookings are final. Unfortunately there are no refunds however you may exchange your booking for a different tour date and/or time*.
Contact us at 1-855-595-1855 for assistance.
*Based on availability
Our Private Tours run year-round for more information Click here.
We are always interested in what our guests have to say, and we read every comment. We are always looking for ways to improve our services. You can email our president directly at tony@rtbtours.ca. We know he would love to hear from you! Send us your photos of while you were on our tour and we'll add them to our gallery. You can also submit a review on TripAdvisor or Viator.
Our Banff National Park tour as well as our Drumheller tours are 11 hours in length.
We have 2 different size of vehicles that we operate for our tours. The most popular are our 13 passenger high top vans. We also have a 25-passenger mini coach. They are more efficient to operate and consume less fuel than larger buses! Because of their smaller size, your tour will be more personal, and may allow you to see places where larger coach buses are prohibited from driving. To see our vehicles, click here
We will make your tour a memorable one with us rain or shine. Umbrellas may be available should the weather not cooperate. Unfortunately, we have no control over Mother Nature.
For the Calgary Tower pick up location, look for the Blue City Centre Information sign just out in front of the Calgary Tower. Our driver will be in that vicinity. It is always important to leave us your cell number. That way we can call you with any updates.
Weather in Alberta, especially in and around the mountains is very unpredictable. Always be prepared. Good walking shoes are recommended as well as a hat. Mother Nature can hit us with different weather patterns all year long!